Accessibility Policy

Last updated: July 9, 2024

Monday Girl (the “Company”) is committed to meeting the accessibility needs of persons with disabilities in a timely manner. This Policy sets out the measures implemented by the Company to advance this commitment and to meet the requirements under the Accessibility for Ontarians with Disabilities Act, 2005 and the Integrated Accessibility Standards Regulation (hereinafter collectively referred to as “AODA”).

I) Policy Objective

The purpose of this Policy is to establish how the Company will provide access to goods, services, and facilities to the Ontario public and other third parties with disabilities that do business with the Company (“Customers”) in a manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity, and that is in compliance with the AODA. 

II) Scope of Policy 

This Policy applies to all employees, agents, and contractors of the Company, including but not limited to senior management, managers, supervisors, full-time employees, part-time employees, off-site employees, and interns (hereinafter collectively referred to as “Workers”).

III) Communication

When communicating with a person with a disability, the Company will do so in a manner that takes into account the person’s disability. 

Requests for accessible formats and communication supports can be made to concierge@mondaygirl.ca

Upon receipt of a request, the Company will provide or arrange for the provision of accessible formats and communication supports for Customers. Such formats and supports will be provided in a timely manner that takes into account the Customer’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons. The Company will consult with the Customer making the request to determine the suitability of a particular accessible format or communication support. 

In the event that an accessible format or communication support is found not to be feasible, the Company will provide written reasons explaining this finding.

IV) Goods, Services, and Facilities

The Company is committed to providing goods, services, and facilities in a manner that respects the dignity and independence of Customers.

Customers will be given an equal opportunity to obtain, use, and benefit from the Company’s goods, services, or facilities. 

a) Assistive Devices

The Company ensures that our staff are familiar with various assistive devices that may be used by individuals with disabilities while accessing our goods or services.

Customers may use their own assistive devices when accessing the Company’s goods, services, and facilities. It is the responsibility of the Customer to ensure that the assistive device is operated in a safe and controlled manner at all times. In cases where the assistive device presents a safety concern or is not allowed by law or where accessibility might be an issue, other reasonable measures will be examined and, where possible, implemented to ensure accessibility. 

b) Service Animals

Customers who are accompanied by a service animal will be allowed access to the public areas of the Company, unless otherwise excluded by law. A Customer who is accompanied by a service animal is responsible for maintaining care and control of such animal at all times.

If it is not readily apparent that an animal is being used for reasons relating to a disability, the Company may lawfully request verification of the reasons for use. Such verification may include:

  • a letter from regulated health professional confirming that the Customer requires the animal for reasons related to the disability;

  • a valid identification card signed by the Attorney General of Canada; or

  • a certificate of training from a recognized guide dog or service animal training school.

If a service animal is excluded by law from the Company’s premises, the Company will offer alternative methods, where possible, to enable the Customer to access goods, services, and facilities.

Every effort will be made to ensure that any offsite event venues are compliant with the Company’s commitment regarding service animals.

c) Support Persons

If a Customer is accompanied by a support person (i.e., a person who accompanies the Customer in order to help with communication, mobility, personal care, medical needs, or access to goods or services), the Company will ensure that both persons are allowed to enter the Company’s premises – or offsite event venues – together and that the Customer is not prevented from having access to the support person.

The Company may lawfully require a Customer to be accompanied by a support person if, after consulting with the Customer and considering the available evidence, the Company determines that:

  • a support person is necessary to protect the health or safety of the Customer or the health or safety of others on the premises/offsite event venues; and

  • there is no other reasonable way to protect the health or safety of the Customer and the health or safety of others on the premises/offsite event venues.

In such a circumstance, the Company will ensure that notice is given in advance as to the amount, if any, that is payable in respect of a support person.

d) Service Disruption

The Company will notify the public about planned or unexpected temporary disruptions to its facilities or services. A notice will be posted where the disruption occurs (and, where appropriate, distributed online) in order to provide Customers with the opportunity to make alternate arrangements. This notice will include information about the reason for the disruption, the anticipated duration of the disruption, and a description of any alternative facilities or services that are available. 

e) Procurement or Acquisition of Goods, Services, and Facilities

The Company incorporates accessibility criteria and features when procuring or acquiring goods, services, and facilities except where it is not practicable to do so. If the Company determines that it is not practical to incorporate a particular accessibility criterion or feature when procuring or acquiring goods, the Company will provide an explanation for this determination upon request.

V) Employment

The Company is committed to accessibility and inclusivity in its hiring and employment practices. 

a) Accessibility During Recruitment

During any recruitment process, the Company will advise applicants of the availability of accommodation for applicants with disabilities. If an applicant requests accommodation during the recruitment process, the Company will consult with the applicant and arrange for the provision of suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

b) Accessibility During Employment

Similarly, the Company will inform its Workers about the Company’s disability-related policies, including policies that provide for job accommodations due to disability. If a Worker with a disability requests job-related information or information that is generally available in the workplace to be provided in an accessible format or with communication supports, the Company will consult with the requesting Worker on how to best meet their needs. Where necessary, the Company will develop individualized emergency response plans for Workers with disabilities, as well as information to assist such Workers during an emergency or evacuation.

VI) Training

The Company has developed accessibility training and delivers it in various formats to all Workers, all persons who participate in developing the Company’s policies, and all other persons who provide goods, services, or facilities on behalf of the Company. Such training is provided prior to a person’s commencement of duties for the Company and on an ongoing basis thereafter, including whenever changes are made to this Policy or any other accessibility-related policies, practices, or procedures of the Company.

VII) Feedback Processes

If you wish to provide feedback on the Company’s accessibility measures or this feedback process itself, please contact concierge@mondaygirl.ca. Such feedback will be addressed according to the Company’s regular complaint management procedures. All feedback will be reviewed and appropriate action will be taken to address any complaints as soon as practicable.

The Company’s feedback process can be provided in an accessible format or with communications supports upon request. 

VIII) Review and Modifications to this Policy

The Company is committed to developing policies that respect and promote the dignity and independence of people with disabilities. All policies and procedures will be developed or updated in such a manner as to respect and promote the dignity and independence of the Company’s Customers and other persons with disabilities. 

IX) Documentation to Be Made Available

All employees of the Company will be provided with a copy of this Policy.

This Policy, or the information contained in this Policy, can be provided in an accessible format or with communication supports upon request.

X) Questions About This Policy 

For more information, contact concierge@mondaygirl.ca.